Update & Improve the Outpatient Laboratory
A Q&A with John Park, MS, MT(ASCP)
As the outpatient laboratory works directly with patients, the process for reintroducing this service after a remodel and in light of the on-going COVID-19 pandemic has had to adjust accordingly. One major change is that prior to the pandemic, the outpatient lab operated primarily as a walk-in service, whereas now, it is almost entirely appointment based. Due in large part to our pre-pandemic update, we know how many patients we will see at any given time and what their needs are. Notably, the lab does not turn away patients who walk in, but we highly encourage appointments through community outreach, and we plan to retain this model moving forward.
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