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A Lab Concierge: Improving Patient Experiences & Throughput in the Time of COVID-19
By Sean Tucker, MLS(ASCP), MBA; Terri Johnson, MLS(ASCP); and JDL Nolen, MD, PhD, MSPH

Hospitals must adhere to CDC physical distancing requirements when managing patients throughout their facilities, and these new demands are no different in the outpatient laboratory. To help alleviate the stress of health care procedures on youthful populations, Children’s Mercy Hospital of Kansas City has implemented a fast-track service for clinic patients requiring laboratory services at their Broadway Clinics. This service uses a touch-free sign-in process and provides a technician phlebotomist as a “Lab Concierge” to escort clinic patients for services. CLICK HERE to read about how this novel service has improved both patient experiences and testing throughput.

Do You Know . . .
What the current best practices are for PPE use during the pandemic? CLICK HERE to read Best Practices for PPE Use by Dan Scungio, MT(ASCP), SLS, CQA(ASQ). An expert in lab safety practices, Dan discusses current best practices and provides additional resources for the safety and well-being of laboratory practitioners.

Editor’s PickEditor’s Pick

CLICK HERE to read COVID-19: A View of the Beginning in the US, a Q&A with Mary Munchak, MBA, MT(ASCP), director of laboratory services at EvergreenHealth in Kirkland, Washington. As one of the first US hospitals to treat patients with COVID-19, Mary shares her unique perspective and lessons learned.

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