What's Your CoPQ? Quantifying the Value of Laboratory Quality
July-August 2017 - Vol. 6 No. 6 - Page #12

The concept of quality in clinical laboratory operations is omnipresent, yet it is a nebulous term. All laboratory professionals agree that quality is important, but what does the term really mean, and how is it defined and measured? More specifically, how does one measure return on investment for quality activities in the lab and how is perpetual investment in quality justified to those who make the financial decisions? It is inherently difficult to measure something that is not clearly defined, and even more so to calculate a return on investment for something that you do not know how to measure. From a managerial standpoint, the inability to clearly and influentially demonstrate the financial feasibility of your quality program means that you will not get the funding necessary to support it. Fortunately, application of the concept of Cost of Poor Quality (CoPQ) can help.

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