Bolstering clinical laboratory operations through outreach is quickly becoming imperative for hospitals and health systems to compete in today’s health care market. Successful outreach programs tend to rely on software systems that clarify and optimize billing and accounts receivable processes as part of an overall revenue cycle management system. Although dedicated outreach billing & AR systems are not widespread, as outreach business grows, these systems can help the laboratory avoid bad debt, ensure financial transparency, remain compliant, and sustain good business practices.
While 90% of facilities are satisfied with their systems, just 13% ascribe excellent ratings to their systems, indicating there is room for improved customer engagement.
Among those facilities planning to adopt an outreach billing or AR system, the majority (65%) will do so within the next 2 years.
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