Progressive laboratories are employing advanced billing and accounts receivable systems to not only help gain and track outreach business, but to demonstrate cost savings and profits when seeking approval for new and advanced instrumentation and broader methodologies in house. Transparent revenue cycle management (RCM) in laboratory outreach can enable expansion in the scope and quality of laboratory services overall, and advanced billing and AR systems help facilitate this process.
While 89% of facilities are satisfied with their systems, improved consumer engagement may bring more awareness and improved satisfaction to these systems.
Well over three-quarters (81%) of facilities planning to implement billing software will do so evenly over the next 3 years.
All laboratory sizes are now utilizing a billing system, with a notable increase among those serving 201-400 bed facilities.