Heidi Miksanek is a senior systems engineer in the Department of Laboratory Medicine and Pathology at Mayo Clinic in Rochester, Minnesota, providing continual quality-improvement support to Mayo and the Mayo Clinic Health System. Miksanek graduated from Winona State University with a Bachelor of Science degree in biology, earned her master’s degree in project management from St. Mary’s University, and is a certified Six Sigma Black Belt from the American Society of Quality.